At Lafufu Co. (Labubu Shop), your satisfaction is our priority. Please read this policy carefully before placing an order.
📦 Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
✔ Item must be unused and unworn
✔ Original packaging must be intact
✔ Tags must be attached
✔ Proof of purchase (order number) required
📩 To start a return, contact us at:
info@lafufuco.us
Please do not send items back without contacting us first.
💳 Refunds
Once we receive and inspect your return:
✔ If approved, your refund will be issued to your original payment method.
⏳ Please allow 5–10 business days for the refund to reflect in your account.
🚫 Shipping charges are non-refundable.
🔄 Exchanges
We only replace items if they are:
✔ Defective
✔ Damaged
✔ Wrong item shipped
If you need an exchange, contact us within 48 hours of delivery.
❌ Non-Returnable Items
The following items cannot be returned or refunded:
🚫 Final sale items
🚫 Gift cards
🚫 Worn, washed, or altered products
📍 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or shipped in error.
We recommend using a trackable shipping service — we are not responsible for lost return packages.
🕐 Late or Missing Refunds
If you haven’t received your refund:
1️⃣ Check your bank or payment account
2️⃣ Contact your bank or card provider
3️⃣ Still missing? Email: info@lafufuco.us
📧 Need Help?
If you have questions about refunds, returns, or exchanges, contact us:
📧 info@lafufuco.us
📞 +1 (909) 254-5810
📍 301 S Ogden St, Denver, CO 80209, USA
Thank you for shopping with Lafufu Co. (Labubu Shop) 🖤
Your trust and satisfaction mean everything to us.